A Consumer has the right to cancel the order of the Products without providing a reason from the moment of placing the order and within 14 calendar days after receiving the Products, but only if the product has not been opened.

If the Products returned by the Consumer are used or damaged, then Sinu Looduskosmeetika has the right to demand compensation up to the sum equal to the selling price of the Products. The indicated sum is deducted from the sum to be refunded to the Consumer.


To cancel the order, the Consumer must send an e-mail to info@sinulooduskosmeetika.ee. In the cancellation letter the Consumer must indicate the bank account number and owner’s name for the transferring of the returned sum.

If the Consumer cancels the order, the Consumer shall return unused and undamaged Products without delay, but not later than within 14 calendar days from the moment of submitting the cancellation letter. The Consumer has the right to return the Products to Sinu Looduskosmeetika shop Balti Jaama Turg II floor, Kopli 1, 10412 Tallinn. The Consumer shall cover the expenses in connection with return of the products.


Sinu Looduskosmeetika returns to the Consumer the sum paid for the Products in the amount equal to the sum paid by the Consumer. Sinu Looduskosmeetika returns the money within 14 calendar days from the moment of receiving the cancellation letter but not earlier than the Consumer has returned the Products or the Consumer has provided evidence that the Products have been returned.